THE CONCIERGE REAL ESTATE APPROACH
Milana continues to be a leading Real Estate Expert delivering a true Concierge Experience. She is detail-oriented and hands-on managing every step from preparing your home for market debut, finding that perfect property, overseeing repair work, offering a design perspective, providing data-based market insights, working with vetted pros, and anything else needed
Working extensively in the luxury markets especially in Hillsborough, Atherton and San Francisco, Milana has built a professional marketing entourage and conquered a successful marketing formula attracting qualified buyers both locally and from afar. Milana is a champ of getting the deal done whether it be luxury or a bankrupcty or foreclosure or any other challenges. 80% of her transactions come from referral business, thanks to client referrals and loyal repeat clientele.
Milana is known for having an unparalleled pulse on the market including off market properties, targeted marketing, multiple offer wins and best-in-class customer service with a reputation for tenaciously protecting her client’s interest and result-driven negotiation strategies.
Whether it’s first-time home buyers, developers or seasoned investors or selling single family homes, duplexes, or multi-unit properties, Milana works tirelessly on their behalf, guiding them with candid advice and a realistic outlook on what they can expect to achieve in today’s market.
Negotiation begins before a contract is written. In fact, negotiation begins the moment a buyer considers a property or a seller becomes aware of an interested buyer. Milana's negotiation strategies customized to the deal or the agent on the flipside are a key element in the art of the deal.
The relationship a Realtor holds with the Realtor on the flip side of the transaction is a key determining factor on whether the offer is accepted or whether the seller is willing to sell.
Milana has focused on her integrity and professionalism in every transaction to make sure that when she works with other agents her clients benefit. And that’s why in multiple offer situations, Milana has a high winning streak.
Every property has a story to tell, a lifestyle to sell or an add-value opportunity to offer. That’s why Milana identifies the types of ideal buyers and targets them with data-driven smart and effective marketing strategies that demonstrates the property “experience” not only locally, but globally. Milana creates a custom strategy based on locating off-market property options for her clients. She has a team of experts and invests into marketing to achieve the ideal outcome.
LOCAL & GLOBAL NETWORK ADVANTAGE
Milana has built an extensive network over the last 2 decades that benefits her clients. Working with top execs in many of the San Francisco and Silicon Valley corporations, Milana is a part of many intercompany referral networks that enables her to market to those company employees. In addition, Milana has earned the trust of an extensive network of buyers, sellers, investors and professionals that know her professional credibility. Globally, Milana has relationships with brokerages in Europe to promote luxury properties that attract foreign attention.
INTERIOR DESIGN & RENOVATION MANAGEMENT
A great advantage of working with Milana is both her personal and professional experience with property renovation and construction projects. In line with the Full Service Concierge Experience Milana delivers to her clients, she has advised and handled, from start to finish, a vast array of projects whether renovation to home for end user or to help investors flip properties or prepare them for Airbnb use. Milana’s experience in interior design and access to vendors and vetted pros are a priceless resource for her clients in helping them achieve their visions. And if you’re selling your property with Milana, she can combine the Compass Concierge Program and her knowledge to renovate for sale purposes, by fronting the expenses.
MILANA ON A PERSONAL LEVEL
Milana’s obsession with Real Estate began when she was a little girl, as the daughter of a CEO & Mechanical Engineer Albert Ostroy and Top Producing San Francisco Realtor, her mom Yana Ostroy. Now a proud hustling mom of two children herself, and an experienced buyer, seller, renovator, designer and investor, her in-depth first-hand knowledge of all aspects of the real estate and construction process is truly unmatched. Milana’s overlapping passions are first and foremost her family, her two mini huskies, everything real estate, interior design, architecture, lifestyle and fashion.
After buying, selling, designing and renovating multiple properties personally, Milana has an even greater understanding of Bay Area Real Estate, the renovation process, and a heightened understanding for what constitutes a savvy investment. This makes her a wealth of knowledge for clients gain.
Growing up in the West Portal Area of San Francisco, Milana attended Katherine Delmar Burke School, Lowell High School and graduated Summa Cum Laude at the University of San Francisco. Moving to Burlingame since 2001 and currently a resident in Hillsborough, Milana has a rare expertise to share with clients an informed perspective on multiple neighborhoods in the SF Bay Area to help families like hers move within the many fantastic communities in the Bay Area.
PROFESSIONAL MEMBERSHIPS & CREDENTIALS
- NAR (National Association of Realtors)
- CAR (California Association of Realtors)
- SFAR (San Francisco Association of Realtors)
- SAMCAR (San Mateo Association of Realtors)
- CLHMS (Certified Luxury Home Marketing Specialist)
- FHC (Fine Homes Certification)
- LRE (International Luxury Real Estate)
- GRI (Graduate Real Estate Institute)
- SRES (Senior Real Estate Specialist)
- B.S., Economics & Marketing at University of San Francisco
- A.A. Berti Award for Highest Cumulative G.P.A.
- Summa Cum Laude
- Beta Gamma Sigma (Top 10% Business School Award)